Runtime errors

Cause:

The runtime or run-time error message can be caused by:

1. Confliction with TSR or other running program
2. Software issue
3. Computer Virus
4. Memory issue

Solution:

Before following the below recommendations for troubleshooting your runtime error if you're getting a runtime error with a runtime error code and error message such as "Runtime error 75 path/file access error", skip to the below runtime error listing for a listing of runtime error codes and additional information and causes for these errors.

Confliction with TSR or other running program

If you are encountering a runtime error message while in Windows or above ensure that the issue is not being caused by a third-party program or TSR by end tasking all open programs. Additional information about TSRs and how to end task a TSR can be found on document CHTSR.

If, after end tasking all TSRs, you continue to experience the same issue and are running Windows 95 or Windows 98, verify that no utility or program is being loaded in the autoexec.bat / config.sys that is causing your issue by temporally renaming the files. To do this, follow the below instructions.

1. Boot to a MS-DOS prompt. Information on how to do this can be found on document CHDOS.
2. Once at the MS-DOS prompt, type:

cd\
ren autoexec.bat autoexec.ch
ren config.sys config.ch

Once completed, reboot the computer.

Software issue

If your issue persists it is possible that the program, utility or game causing the runtime error may have issues. Verify through the developer's web site that all updates or patches that may be available have been downloaded and applied.

If no patches or updates are available, attempt to uninstall and/or reinstall the program that is causing the issue. If you are having a runtime error in your operating system, reinstall the operating system.

Add-on, plug-in, or other extra software

Many runtime errors are also caused by other add-ons, plug-ins, or other extra software that has been installed onto the computer and is associated with the program generating the error. If you have any extra software installed that is associated with the program generating the error make sure there are no available updates for the programs and/or try uninstalling each of them to verify they're not the cause of your issue.

Computer virus

Because computer viruses are capable of tampering with the system settings / memory it is possible for a computer virus to generate a runtime error. If you are currently running a virus protection program on your computer ensure it has the latest updated patch or .dat file.

If you do not have a computer virus protection program it is recommended one be purchased or that a demo be temporarily downloaded to scan your computer hard disk drive for viruses.

* Additional information about computer viruses can be found on our virus information page.

Memory issue

Finally, if you have followed all of the above recommendations, it is possible that you may be encountering a hardware / memory related issue. We recommend that you first contact the developer of the program causing the issue for any possible solutions. If no solutions are found, we recommend you contact the computer or motherboard manufacturer for additional recommendations and/or service.

* Additional information about troubleshooting memory related issues can be found on document CH000375.

A complete listing of computer-related companies can be found here.

Runtime error listings

Below is a listing of Microsoft Windows and Windows software runtime error codes and related Runtime error messages. If you're encountering one of the below runtime error codes and have a matching runtime error message see the associated additional information column for causes and information about that runtime. If the additional information does not help resolve your issue try the recommendations under the above solution section.

Runtime error code	Runtime error message	Additional information
5	Illegal function call	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
6	Overflow	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
7	Out of memory	This issue can be caused when the computer does not meet the programs system requirements or to much memory is already being used for the program to run. If your computer meets the requirements try first reinstalling the program to make sure it's not an issues with the program installation. I
9	Subscript out of range	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
10	Duplicate definition	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
11	Division by zero	Problem with a math formula in the program or the programs code. Verify no software updates are available for the program causing this error.
13	Type Mismatch	Make sure your system regional settings are setup correctly and that the program you're running is made for your version of Windows.
14	Out of string space	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
19	No Resume	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
20	Resume without error	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
28	Out of stack space	This issue can be caused by a program or memory error.
35	Sub or Function not defined	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
48	Error in loading DLL	This issue is often caused with a bad installation or an issue caused after another program has been installed that replaced the programs DLL. Close all programs and TSRs and try installing the program again.
52	Bad file name or number	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
53	File not found	File required by the program to run is not found. Program needs to be reinstalled or missing file(s) need to be copied back to the computer.
54	Bad file mode	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
55	File already open	Program or file associated with program is being used and program does not have access to use it. Try closing all open programs and run program again.
58	File already exists	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
61	Disk full	The disk, for example, the hard disk drive does not have enough space for the program to run or for associated files to be copied to. Free up disk space on the computer hard drive.
62	Input past end of file	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
63	Bad record number	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
64	Bad file name	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
68	Device unavailable	A hardware device or necessary requirement for the program is not being found. Verify all hardware and software required by the program is installed. If you continue to have the same issues verify the latest updates are installed for the program as well as any hardware device the program needs.
70	Permission denied	The location of where the program is being copied to does not have proper rights. Or a file that is trying to be copied over because it's currently being used. Try closing all programs and TSRs and running/installing the program again.
71	Disk not ready	Verify you have proper rights to the location you are attempting to install the program to.
74	Can't rename with different drive	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
75	Path/File access error	Program does not have rights or access to a file. Often this is caused when a program is trying to access a network file it doesn't have proper access to either because of network privileges or something is blocking the program. This issue can also be caused when the file is being used by another program or is read-only.
76	Path not found	Directory of where the program needs to be copied to or files associated with the program need to be copied to is missing. Try reinstalling the program.
91	Object variable set to Nothing	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
93	Invalid pattern	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
94	Illegal use of NULL	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
102	Command failed	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
339	A file is missing or invalid	An associated program file is missing or corrupt. Try reinstalling the program.
429	Object creation failed	Program is corrupted, try reinstalling the program generating the runtime error.
438	No such property or method	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
439	Argument type mismatch	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
440	Object error	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
901	Input buffer would be larger than 64K	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
902	Operating system error	Verify the program is compatible with your version of Windows and/or has any software updates.
903	External procedure not found	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
904	Global variable type mismatch	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
905	User-defined type mismatch	A setting either in the program shortcut or being defined by the user is correct. Try running just the program without any additional settings or variables.
906	External procedure interface mismatch	Program error, verify the program has all the latest updates. If updated try reinstalling the program. If you continue to have the same errors contact the software developer.
1001	Out of memory	This issue can be caused when the computer does not meet the programs system requirements or to much memory is already being used for the program to run. If your computer meets the requirements try first reinstalling the program to make sure it's not an issue with the program installation.
1025	DLL is not supported	This issue is often caused with a bad installation or an issue caused after another program has been installed that replaced the programs DLL. Close all programs and TSRs and try installing the program again.